Warranty Information

At Giselle Bedding, we stand behind every product that we sell. Simply because your satisfaction matters a great deal to us. Our refunds and manufacturer’s warranty are in addition to standard statutory consumer rights and complies with return, repairs and replacement policies that are consistent with Australian Consumer Laws. If you require after-sales support or any query related to Giselle Bedding product, please contact the online retail store where your purchase was made or email our team for further assistance.

Damaged / Faulty Items

All products purchased from Giselle Bedding, official retailer / reseller include warranty as per Australian Consumer law. Our products are generally offered with 12-month warranty. However, some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period.

You will need to notify us within 30 working days in the unlikely event that your item arrives damaged or is faulty within the warranty time frame. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process as required by Australian Consumer Law. Please do not attempt to return the item without approval by us.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us or official retailer / reseller. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. You will be notified once your claim has been processed.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. Warranty is non-transferrable. However, if you are our reseller, warranty will be provided to your customers.

Change Of Mind

To give you the complete peace of mind, we offer 14 Days Change of Mind Policy. With a 15% restocking fee, you have the option to return any unopened, unused item in its original packaging that you bought for any reason within 14 days of receiving the item.

If you would like to return your item for your money back, please follow the below procedure.

Email our team with information of your order number and item that you wish to return
You will be advised with a return authorisation number and our return address
Include the return authorisation number with your returned item so your return can be processed as soon as possible
Change of Mind Policy does not apply on bonus item / packer
The item cannot be opened, used, worn or damaged, and at in 100% re-sealable condition when we receive the item.
You cannot stick or write anything on the item or its packaging. You can only place postage sticker on the outer postage packaging.
Once the refund is approved, we will transfer the fund via the payment method you pay your order. You will be refunded the total cost MINUS the initial and return postage charges, even if you receive free delivery in the first place.
Certain types of products may not be returned under this policy. Please contact our customer service to find out more information.

If the requirements are not satisfied, we reserve the right not to offer a refund of change of mind returns.

Extended Warranty

Take advantage of our free extended warranty in addition to the warranty provided by our official retailer/reseller. To qualify for this free extended warranty, you must:

Purchase the product from our official retailer/reseller
Register the product within 30 days of your purchase
Have a valid receipt/proof of purchase

NOTE: Used-product purchases are not eligible for this extended warranty.

Below shows the new warranty coverage of each category when you register your product with us:

Subcategroy	Original Warranty (Years)	New Warranty (Years)
Electric Blanket	1	1.5
Electric Throw Rug	1	1.5
Foam Mattress	1	1.5
Pillow	5	5
Latex Topper	5	5
Duck Feather Quilt	5	5
Faux Mink Quilt	5	5
Goose Feather Quilt	5	5
Mattress	15	15
Mattress Protector	5	5
Memory Foam Mattress Topper	5	5
Microfiber Quilt	5	5
Pillowtop Topper	5	5
Quilt Cover	5	5
Weighted Blanket	3	3
Wool Quilt	5	5
Wool Underlay	5	5
Bed Sheet	5	5