All products purchased from Giselle Bedding, official retailer / reseller include warranty as per Australian Consumer law. Our products are generally offered with 12-month warranty. However, some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period.
You will need to notify us within 30 working days in the unlikely event that your item arrives damaged or is faulty within the warranty time frame. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process as required by Australian Consumer Law. Please do not attempt to return the item without approval by us.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us or official retailer / reseller. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. You will be notified once your claim has been processed.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. Warranty is non-transferrable. However, if you are our reseller, warranty will be provided to your customers.
To give you the complete peace of mind, we offer 14 Days Change of Mind Policy. With a 15% restocking fee, you have the option to return any unopened, unused item in its original packaging that you bought for any reason within 14 days of receiving the item.
If you would like to return your item for your money back, please follow the below procedure.
If the requirements are not satisfied, we reserve the right not to offer a refund of change of mind returns.
Take advantage of our free extended warranty in addition to the warranty provided by our official retailer/reseller. To qualify for this free extended warranty, you must:
NOTE: Used-product purchases are not eligible for this extended warranty.
Below shows the new warranty coverage of each category when you register your product with us:
|Subcategroy||Original Warranty (Years)||New Warranty (Years)|
|Electric Throw Rug||1||1.5|
|Duck Feather Quilt||5||5|
|Faux Mink Quilt||5||5|
|Goose Feather Quilt||5||5|
|Memory Foam Mattress Topper||5||5|
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